gudangFrequently Asked Questions

If you forget your gudang password, go to the login page and click "Forgot password?". Enter your registered email address. We send a password-reset link to that email within minutes. Click the link, enter a new password, and confirm. Your new password is active immediately. If you do not see the reset email within a few minutes, check your spam or promotions folder. If you cannot access the email address you registered with, contact our support team with proof of account ownership (identity card, recent deposit receipt, or account statement). We will help you regain access after verification.

Our gudang KYC (Know Your Customer) verification requires three documents: a valid national identity card (KTP), proof of address (utility bill, bank statement, or rental agreement dated within the past three months), and a clear selfie holding your ID card. Upload these during account registration or before your first withdrawal. Our compliance team reviews your documents within hours. If a document is unclear, we request a resubmission. Once verified, you can deposit and withdraw freely. For users in Jakarta, Surabaya, Bandung, Medan, and Semarang, verification follows the same standard process regardless of location.

We at gudang provide several account-control tools in your account dashboard. You can update your email address, mobile number, and password anytime. You can add or remove payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) at any time. You can view your complete transaction history, including deposits, withdrawals, wagers, and settlements. You can request a temporary account freeze for a defined period (hours or days). You can close your account permanently, which triggers a final withdrawal of your balance. All these controls are available in your account settings or by contacting our support team.

You can contact our gudang support team in three ways: (1) Use the live chat widget on our website or in your account dashboard — responses typically come within minutes during operating hours. (2) Email our support address provided in your account settings with details of your issue; we respond within hours. (3) Open a ticket through our account dashboard under "Support" → "Open Ticket"; you receive a ticket number and can track our response status. When contacting us, include your account username, the specific issue, any relevant transaction IDs, and screenshots if applicable. We support Indonesian and English languages. Urgent issues (stalled deposits, locked accounts) receive priority handling.

Our gudang platform accepts e-wallet, mobile banking, and local payment deposits through direct e-wallet transfer. To deposit: (1) Log in to your account and go to "Deposit". (2) Select your preferred e-wallet (online payment, e-wallet, or mobile banking). (3) Enter your desired amount in descriptive terms (small, moderate, or large depending on your account tier). (4) Confirm the transfer. If you use local payment, we send a payment request to your online payment app; you approve it, and funds credit to your gudang balance within moments. e-wallet and mobile banking follow the same process. Your account balance updates instantly upon our confirmation. We do not charge deposit fees; any costs are from your e-wallet provider. If your transfer does not credit within a few minutes, contact our support team with your transaction reference.

Withdrawal requests on gudang are processed according to your payment method. E-wallet withdrawals (local payment, online payment, e-wallet, mobile banking, local payment, online payment) typically complete within minutes of our confirmation. Bank withdrawals (e-wallet, mobile banking, local payment, online payment) may take one to three business days, depending on the receiving bank's processing speed. On your first withdrawal, we request identity confirmation (usually your KTP and a recent transaction receipt); this review takes a few hours. Subsequent withdrawals skip this step if your account remains in good standing. Withdrawals are processed to your original deposit payment method — if you deposited via e-wallet, your payout goes to the same mobile banking wallet. We do not charge withdrawal fees. If your withdrawal remains under review after the stated window, contact our support team with your withdrawal request ID.

We at gudang may offer a welcome bonus to eligible new accounts. Specific bonus terms, amounts, and playthrough requirements are published at the time of promotion and vary by period. When you register, we display any active welcome offer and its conditions. You are not required to opt into a bonus — you can skip it and start with your deposited funds. If you accept a bonus, read its terms carefully: bonus funds may be restricted to certain games, may require playthrough before withdrawal, or may have expiration dates. Bonuses are credited separately from your main balance. We reserve the right to modify or discontinue welcome offers at any time. Contact our support team if you have questions about a specific promotional offer.

Demo mode is available for our slot games and some live-dealer table views, but wagers in demo mode do not use real funds and do not count toward live results. Demo mode lets you familiarize yourself with game interfaces, rules, and payout tables before committing funds. To access demo mode, go to a game page and look for "Practice" or "Demo" option. Demo-mode gameplay does not appear in your transaction history and carries no settlement value. Once you are ready to wager real funds, switch to "Real Money" mode, ensure your account has sufficient balance, and begin wagering. All real wagers are settled immediately according to official game outcomes.

If you experience a technical issue such as a disconnection, frozen video feed, or bet placement failure during a live-dealer game or sportsbook wager, our platform logs the incident and attempts automatic reconnection. If reconnection succeeds, your game session resumes from where it dropped. If the connection cannot be restored, your live-table hand or sportsbook wager is settled according to the game outcome as recorded by our studio or official match result. If a technical issue results in an incorrect settlement or loss of funds, contact our support team immediately with your session ID (visible in your account history) and a description of the issue. Our compliance team investigates and issues a resolution within hours. We are not liable for losses due to your internet connection, but we will review our system logs to determine if a platform error occurred.

Our gudang sportsbook settles Liga 1, Piala AFF, and other football wagers based on official match results. When a fixture ends, we wait for the official result confirmation (typically within minutes), then settle all related wagers. If a match is postponed or cancelled, we refund wagers placed on that match. If a match goes to extra time or penalties, settlement depends on your wager type — full-time wagers settle on the final score after subject to verification; extended-time wagers settle after extra time. All settlements are final once confirmed. If you believe a settlement is incorrect, contact our support team within 24 hours with your wager ID and market details. We review our settlement records and issue a correction if an error is found.

Our gudang live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) offer multiple table tiers with varying minimum and maximum bet limits. Entry-level tables accept small minimum bets suitable for cautious players; higher-tier tables accommodate larger wagers. Each table displays its limits clearly before you join. You can browse available tables and filter by limit range. Table limits are set to accommodate our player base across Jakarta, Surabaya, Bandung, Medan, and Semarang. If a table's limit does not suit your preference, you can switch to another table at any time without penalty. Our dealers support Indonesian and English languages on all tables.

Our gudang services are available only where local law permits. If you are outside Indonesia, you must verify that your jurisdiction permits access to our services before registering. We operate on a jurisdiction-restricted basis; if we detect that you are accessing gudang from a restricted jurisdiction, we suspend or terminate your account without refund. Your use of gudang constitutes your confirmation that you are accessing from a permitted jurisdiction and that you have read our jurisdiction notice on our terms page. If you are unsure whether your location is permitted, contact our support team before registering or funding your account.

We at gudang may offer loyalty programs or rewards to eligible account holders from time to time. Any active program is described in your account dashboard and in our promotions section. Loyalty rewards are typically earned based on your account activity (deposits, wagers, or days active) and may be credited as bonus funds, free spins, or cashback. Reward terms, earning rates, and redemption conditions are published with each program. We reserve the right to modify or discontinue loyalty programs at any time. Contact our support team for details about any current program or your account's eligibility.

If you notice any suspicious activity on your gudang account — unauthorized wagers, unknown deposits or withdrawals, or password changes you did not make — contact our support team immediately. Change your password right away and enable any additional security features available in your account settings. Our compliance team will investigate the suspicious activity, review access logs, and determine if unauthorized access occurred. If unauthorized transactions are confirmed, we may reverse them and issue a refund or account credit. We also monitor accounts continuously for suspicious patterns such as rapid account cycling, collusive betting, or unusual wagering behavior. If your account is flagged for review, we notify you and request verification before you can access funds.

To open a gudang account, you must be of legal age in your jurisdiction and reside in a location where our services are permitted by law. We do not accept registrations from jurisdictions where online gaming is prohibited. During registration, you confirm your age and jurisdiction eligibility. Our compliance team verifies your identity through KYC documents. If you have questions about your jurisdiction's laws or your personal eligibility, research your local regulations or contact our support team for guidance. We enforce our eligibility requirements consistently and will suspend or terminate any account found in violation of our eligibility criteria.