gudang Platform Privacy Notice
This page describes what we collect when you use gudang and how we keep that data protected. Our privacy practices apply to all account holders accessing our live-dealer tables, sportsbook, and slot games across supported jurisdictions. We process your personal data only for account management, payment processing, regulatory compliance, and service delivery.
We at gudang collect minimal data required for account verification and payment settlement. Your identity card, proof of address, email, and payment method details are stored on secure servers with encryption and access controls. We do not sell your data to marketing firms or third parties unrelated to your gaming activity. Our policy aligns with Indonesia's data-protection frameworks and international standards for financial services.
Read this notice to understand what we collect, how long we retain it, your rights to access and correction, and how to contact us if you have privacy concerns.
Data We Collect on gudang
We collect information in two categories: what you provide directly, and what we gather from your account activity. When you register with gudang, we require your email address, password, full name, national ID number, and date of birth. During account verification, we request a photo of your identity card (KTP or equivalent) and proof of address (utility bill, bank statement, or government letter). These documents are mandatory under anti-money-laundering regulations in Indonesia and across supported jurisdictions.
During payment processing, we collect information about your selected payment method — your e-wallet account (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet identifier, or bank account details (mobile banking, local payment, online payment, e-wallet). We also log your gaming activity: which games you play, table limits you join, wagers you place, and settlement outcomes. This data helps us detect fraud, resolve disputes, and comply with regulatory audits.
- Identity data
- Name, ID number, date of birth, address collected during registration and KYC.
- Payment data
- E-wallet accounts, bank account details, transaction histories for deposits and withdrawals.
- Gaming data
- Games played, wagers placed, table selections, settlement records, account balance changes.
- Technical data
- IP address, device type, browser information, session logs for security and fraud detection.
- Communication data
- Messages sent to our support team, chat interactions with live dealers, email correspondence.
How We Use Your Data on gudang
We use your identity and address data to verify your account and comply with know-your-customer (KYC) regulations. These regulations exist to prevent money laundering and identify fraud. Your data is checked against international sanctions lists and regulatory databases. Once verified, your identity data remains in our secure archive for record-keeping and regulatory audits.
We use your payment information to process deposits and withdrawals. When you request a payout, we confirm the receiving account matches your registered payment method and verify you are the account holder. We do not share your payment details with third parties outside our payment processors. Your payment processor (mobile banking, local payment, etc.) handles the actual fund transfer; we retain only confirmation records.
We use your gaming data to settle wagers, calculate your account balance, detect irregularities, and resolve disputes. If a settlement is questioned — for example, if you claim a wager did not credit — we review your gaming logs and payment records to reconstruct what occurred. We also use gaming data to detect suspicious patterns (e.g., collusion between accounts, rapid-fire wagers suggesting automated betting) and block accounts that violate our terms.
Third-Party Processors and International Data Transfer
Our gudang infrastructure spans multiple jurisdictions. Your data may be processed on servers located outside Indonesia — in Singapore, Malaysia, or other regions. These locations were chosen for regulatory compliance and operational resilience. We ensure that data-processor contracts include strict confidentiality and security obligations. Our third-party processors (payment gateways, hosting providers, identity-verification services) are contractually bound to use your data only for the specific purpose we engage them for.
We do not sell your data to marketing firms, affiliate networks, or data brokers. We do not share your identity or payment information with unrelated companies. Your data is shared only with processors necessary for account management, payment settlement, and regulatory compliance. These processors operate under non-disclosure agreements and standard data-protection contracts.
Data Retention on gudang
We retain your identity and KYC documents for five years after account closure. This retention period complies with Indonesian financial-regulation requirements and anti-money-laundering standards. Your gaming history (wagers, settlements, balance changes) is retained for the same period to support potential regulatory audits or dispute resolution.
Your payment account details (e-wallet links, bank account numbers) are retained for five years after your last transaction, or indefinitely if your account remains active. We retain email communications with our support team for two years; chat transcripts with live dealers are retained for one year. Once the retention period expires, we securely delete your data — we do not retain historical records indefinitely.
Your Rights on gudang
You have the right to access your personal data. You can request a copy of all data we hold about you by contacting our support team. We will provide that data within 30 days in machine-readable format. You also have the right to correct inaccurate data — if your registered name or address is wrong, we will update it upon your request.
You have the right to withdraw consent for marketing communications at any time. You can request account deletion, though we may retain data for the statutory retention periods noted above. You have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your data. Our contact information is provided at the end of this notice.
Cookies and Tracking Technology
Our gudang platform uses cookies to maintain your session, remember your preferences, and detect fraud. Session cookies expire when you log out; persistent cookies may remain on your device for up to 12 months. These cookies contain your session ID and basic preferences — they do not contain your password or payment details. We do not use cookies for tracking across unrelated websites.
We may use third-party analytics services to understand how players navigate our platform. These services collect aggregate usage data (e.g., which games are most popular, typical session lengths) but do not identify individual users. If you prefer not to be tracked, you can disable cookies in your browser settings, though some platform features may not function correctly without them.
Security Measures on gudang
We protect your data using industry-standard encryption (TLS/SSL), firewalls, and access controls. Our servers are hosted in secure data centers with redundant power, backup systems, and physical security. We conduct regular security audits and penetration testing to identify vulnerabilities. Our staff access your data only on a need-to-know basis, and all staff sign confidentiality agreements.
We cannot guarantee absolute security — no online platform is entirely immune to breaches. If we discover unauthorized access to your data, we will notify you immediately and cooperate with relevant authorities. We encourage you to use a strong, unique password and enable two-factor authentication if available. Do not share your password or account details with anyone, including our staff.
Children and Data Protection
Our gudang service is not intended for users under 18 years of age. We do not knowingly collect data from minors. If we discover a minor has registered an account, we will terminate the account and delete associated data. If you are a parent or guardian and believe your child has registered with gudang, contact our support team immediately.
Changes to This Privacy Notice
We may update this privacy notice as our practices evolve or regulations change. We will post changes on this page with an updated revision date. If changes significantly affect your privacy rights, we will notify you by email or on-platform message. Your continued use of gudang after changes take effect constitutes acceptance of the updated notice.
Contact Us About Privacy on gudang
If you have questions about how we handle your data, wish to access or correct your information, or want to lodge a complaint, contact our gudang privacy team through our support interface. Our support team operates in Indonesian and English. We will respond to data-access requests within 30 days. For serious privacy concerns, you may also contact your local data-protection authority or regulatory body.
We at gudang take your privacy seriously. Your data is essential to account management and regulatory compliance, but we minimize collection, retain data only as long as necessary, and protect what we hold with robust security controls. We do not monetize your data or use it for purposes unrelated to your gaming experience on gudang.
We update this notice annually and in response to regulatory changes. Last revised May 2026. For the most current version, check this page directly or contact our support team.
Summary: Your Data on gudang
We collect minimal personal and payment data required for account verification, payment processing, and regulatory compliance. Your identity documents, payment method details, and gaming history are encrypted and stored securely. We retain data for statutory periods — typically five years — then securely delete it. We do not sell your data to third parties unrelated to your gudang account.
You have the right to access, correct, and request deletion of your data (subject to retention requirements). You can withdraw marketing consent at any time. If you have privacy concerns, contact our support team in Indonesian or English, or lodge a complaint with your local data-protection authority. Our gudang privacy team is available 24 hours to assist.